Protecting Your Personal Data at hari4u

1 Information We Collect

When you register an account at hari4u, we collect information needed to verify your identity, process financial transactions and provide platform services securely. This information includes:

• Basic personal information: full name, date of birth, identification card number (MyKad) or passport, mobile phone number and email address.
• Financial information: details of payment methods used including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto wallets (USDT, BTC, ETH) — stored in encrypted format and not disclosed to other parties.
• Platform activity data: game history, deposit and withdrawal records, login session times and game preferences.
• Technical data: IP address, device type, operating system, browser and usage data collected automatically while you use the platform.

2 How We Use Information

hari4u uses your personal data solely for purposes directly related to providing platform services. Data is used as follows:

• Verifying your identity during the registration and login process to ensure account security.
• Processing deposits and withdrawals securely through your chosen payment method.
• Complying with legal and regulatory requirements related to international gambling licensing, including the Know Your Customer (KYC) process.
• Preventing fraud, money laundering and unlawful activity on the platform.
• Sending important account-related notices, including deposit confirmations, withdrawal reminders and policy updates.
• Providing effective customer support when you contact our team via live chat or email.
• Improving the user experience through analysis of usage patterns and feedback received.

3 Information Sharing

We only share your personal data in limited and specific circumstances as follows:

• Payment service providers: information required to process financial transactions is shared with approved payment processors who are bound by strict confidentiality agreements.
• Legal requirements: we may be required to disclose certain information upon receiving valid instructions from the relevant authorities or as a legal compliance requirement.
• Protection of interests: in cases of fraud investigation or unlawful activity involving your account, the required information may be shared with the relevant authorities.

hari4u does not share, sell or rent your personal data to marketing companies, third-party advertisers or any other entity for commercial purposes. Each of our service partners is bound by data processing agreements that set strict limits on the use of shared data.

4 Data Security

hari4u implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, modification, disclosure or destruction.

• All data is transmitted through encrypted connections using the latest TLS (Transport Layer Security) protocol.
• Passwords and sensitive financial information are stored in hashed and encrypted format — unreadable even by our internal staff.
• Access to personal data is limited to staff who need that information to carry out their official duties, and is subject to strict authorisation controls.
• Our systems are continuously monitored to detect suspicious activity, intrusion attempts and security anomalies.
• Security assessments are carried out on a regular basis to ensure our infrastructure meets the latest industry standards.

5 Cookies and Tracking Technologies

The hari4u platform uses cookies and similar tracking technologies to improve your experience and ensure the platform functions correctly.

• Essential cookies: required to maintain your login session and ensure account security while you browse the platform.
• Functional cookies: store your preferences such as display language and personal settings to make repeated use more convenient.
• Analytics cookies: help us understand how users interact with the platform so we can continue improving our services.

You can control or block cookies through your browser settings. However, blocking essential cookies may affect certain functions of the hari4u platform.

6 Your Rights

As a hari4u member, you have certain rights regarding your personal data. These rights include:

• Right of access: you may request a copy of the personal data we hold relating to your account.
• Right of correction: if any information is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
• Right of deletion: you may request deletion of your personal data, subject to legal obligations that require us to retain certain records for a specified period.
• Right to object: you may object to the processing of your data in certain circumstances, including for direct marketing purposes.
• Right to data portability: you may request your data in a reusable format, where this is technically feasible.

To exercise any of the above rights, please contact the hari4u customer service team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7 Data Retention

hari4u retains your personal data for as long as your account is active and for the period required after account closure to comply with legal obligations, resolve disputes and enforce our agreements.

Financial transaction records and account activity are retained in accordance with international licensing requirements and applicable anti-money laundering laws. Once the stipulated retention period ends, your data will be securely deleted or anonymised.

8 Changes to This Policy

hari4u reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or technological developments.

When significant changes occur, we will notify you by email to the address registered in your account or through a prominent notice on the hari4u platform. Continued use of the platform after such notification will be considered acceptance of the updated policy.

The last updated date of this Privacy Policy is January 2026. We encourage you to review this policy periodically.

9 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:

• Live chat: available 24 hours a day, 7 days a week directly through the hari4u platform in Malay and English.
• Email: [email protected]

The hari4u customer service team is committed to responding to every privacy-related enquiry thoroughly and within a reasonable time.